blank is to use knowledge to solve peoples problems
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Here are seven - steps for solving people's problems:
1. Identify the issues. Be clear about what the problem is... .
2. Understand everyone's interests.. .
3. List the possible solution (option)... .
4. Evaluate the option's... .
5. Select an option or options... .
6. Document the agreement(s)... .
7. Agree on contingencies, monitoring and evaluation.
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