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Secondary School Cbse board xii 8+4 pts
You are the manager of an electonics firm. The electronic items sent by your firm to an organisation were not of latest technology, as demanded by the organisation. You received a letter of complaint on account of this. Write a letter of apology assuring them to replace the goods and provide them with the new items as the earliest.

Answer 1

Answer:

Explanation:

Dear customer,

We received your letter for complaint of products that are not of latest technology . We apologize for getting you in such an inconvenience and problem. We assure you that you will be getting the product within the next two working days. Apart from that you will also be availing 20% discount on next purchase from our outlet.

Moreover, we have also sent you a complementary gift along with the apology card. We make sure that our customers are fully satisfied by our services and products. Customers like you are an asset to our company and we try our best not to give you any kind of inconvenience. But unfortunately, we could not meet your expectations last time.

We value your commitment and love with our company and we assure you that we will be giving you the highest level of service next time. If you still have any kind of queries or questions regarding our company or products, feel free to mail us and we will reply promptly. We once again apologize for the trouble you had to face by our staff.

We will make sure that you will not be facing such problems again.

Yours Sincerely,

(Designation/Position)

(Company Name)

Answer 2

Answer:Sub: Apology letter

Dear Mr./Ms./Mrs. {Recipient's Name},

Please accept my sincere apology for sending wrong reports to the client. I understand this has caused a lot of inconvenience to the client and our company.

I cannot defend my actions, but I want to tell you that I am handling four projects simultaneously. I got confused and mistakenly sent the wrong reports. I am truly sorry for such a lousy mistake.

I want you to know that I have already apologized to the client personally and sent the correct reports. I have also arranged a meeting with the client to eliminate any chance of miscommunication about our reports.

Kindly suggest if any other remedial step should be taken from our end.

I understand your disappointment, and I am truly sorry. I can assure you that this mistake will never be repeated in the future.

Yours Sincerely,

{Your Name}

Explanation: