Briefly explain these- KPO, BPO, Digital Divide 3
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Answer:
The term digital divide describes a gap in terms of access to and usage of information and communication technology. It was traditionally considered to be a question of having or not having access,[4] but with a global mobile phone penetration of over 95%,[5] it is becoming a relative inequality between those who have more and less bandwidth[6] and more or less skills.[7][8][9][10] Conceptualizations of the digital divide have been described as “who, with which characteristics, connects how to what”:[11]
Who is the subject that connects: individuals, organizations, enterprises, schools, hospitals, countries, etc.
Which characteristics or attributes are distinguished to describe the divide: income, education, age, geographic location, motivation, reason not to use, etc.
How sophisticated is the usage: mere access, retrieval, interactivity, intensive and extensive in usage, innovative contributions, etc.
To what does the subject connect: fixed or mobile, Internet or telephony, digital TV, broadband, etc.
Different authors focus on different aspects, which leads to a large variety of definitions of the digital divide. “For example, counting with only 3 different choices of subjects (individuals, organizations, or countries), each with 4 characteristics (age, wealth, geography, sector), distinguishing between 3 levels of digital adoption (access, actual usage and effective adoption), and 6 types of technologies (fixed phone, mobile… Internet…), already results in 3x4x3x6 = 216 different ways to define the digital divide. Each one of them seems equally reasonable and depends on the objective pursued by the analyst”.[11]