Question

Bruce was driving to work yesterday when he was nearly run off the road by a speeding furniture delivery truck. On the back of the truck was a phone number to call if you believed the driver was not handling the truck safely. Rather than deciding to never buy furniture from this furniture company, bruce called the company and complained about the truck driver. The person who took his call thanked bruce for his concern, apologized for the driver and promised to reprimand him. Which service recovery strategy was the furniture store using?

Answer 1

Answer:

Business is the activity of making one's living or making money by producing or buying and selling products (such as goods and services). Simply put, it is "any activity or enterprise entered into for profit.