Buttons are used for rendering canned responses
Answers
When a we listen the term button, what comes in our mind is the image of a machine having various functionalities, which are controlled by the buttons press.
This fact is true, that buttons are used for rendering canned responses, as the responses are to be collected, it cannot be done in a haphazard way, in order to do this the responses are taken by the buttons, for hiding background complexity.
Canned responses are already framed responses by the authorities for frequently arising request from the customer side. In all applications and software’s we are using canned responses play the main role.
For example : Even in our mobile phones we are using daily ,we have the setting in which that if we are not able to attend the call, the message would be delivered to the caller side intimating from the already canned messages.
Buttons play the main role in rendering the canned messages. Canned messages are mainly used by the technical support people which helps them in saving time by answering to the frequently asked question. Instead the answers are already framed and kept as canned messages only the buttons are used to render the canned messages to the customer side.