C. Verbal And Non-Verbal Communication 21. What is Verbal Communication? * Talking to someone When someone is talking and someone else is listening When more than one person is talking All of the above 22. How many ways are there to communicate? * One Two Three Four 23. What is effective communication? * The persons sentence The documentation Both the sending and recieving of the message The task that was asked of the person 24. How can people use verbal communication? * Verbal communication is any words used during face to face contact Verbal communication can happen face to face, telephone, skype Verbal communication is the use of words but not sounds Verbal communication is any words wither spoken or writtern but does not include body language. 25. Active listening invloves listening and _____________ * Action Agreeing Responding Caring 26. Scenario: You ask a co-worker if they can help you with a client, they cross their arms and roll their eyes but do not say anything. Have they communicated? * No, at this stage it is one-way communication No, but they are being rude Sort of, you won't really know until they answer though Yes, they have used non-verbal communication 27. Why are there rules about how to communicate? * There are no rules about how to communicate Some people are not very good at communicating It is to make sure everyone understands each other None of the above 28. What is communication without words? * There is no communication without words Telephathy Non-Verbal Communication Sign language 29. When using gestures , it is important to remember what? * To only use your left hand To only use your right hand To show no emotion on your face The signs vary from country to country 30. Facial expresssions are a part of _____ * Gestures Sign language Body language Non-effective languge
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Answer:
hope this helps u
Explanation:
nd information. Before you start giving a lot of orders, learn to listen and show sincere interest in the individuals on your staff. Discover their interests and what they believe they can contribute to the team.
Leave out “I” and focus on “you.” Ask, what do you need to do your job better? What challenges do you face? Your personal communication style may be to go for closure quickly when discussing an assignment. But your direct report may need more time to think through a situation to arrive at the best solution.
You’ll learn this by active listening, a term coined by the eminent psychologist Carl Rogers.
He said, “By consistently listening to a speaker, you are conveying the idea that I’m interested in you as a person, and I think that what you feel is important. I respect your thoughts, and even if I don’t agree with them, I know that they are valid for you. I feel sure that you have a contribution to make. I’m not trying to change you or evaluate you. I just want to understand you. I think you’re worth listening to, and I want you to know that I’m the kind of a person you can talk to.”
Instead of just hearing the sounds that someone is saying, actively listen to understand the meaning behind the words – picking up on the verbal and non-verbal cues. If you’re not actively listening, you’re just filtering a lot of noise.