Question

(c) What are the factors that influence the
customer's expectation of services?​

Answer 1

Answer:

Factors Influencing Customer Expectations

•Previous Customer Experience. ...

•Customer Communications. ...

•Reviews and Word of Mouth. ...

•Previous Experience with Other Companies. ...

•Communicate Clearly and Honestly. ...

•Cultivate Loyalty. ...

•Monitor Your Market and Beyond. ...

•Be Expert.