Question

(c) What does the speaker want from the listener?​

Answer 1

Answer:

It's unlikely that you've reached adulthood without someone, somewhere, telling you that you're a poor speaker (you must have been mumbling or unfocused) or a lousy listener (as a student or spouse). In any duel between a speaker and listener, it's always easy to fault the "other guy" when communication breaks down.

Now that you're a small-business owner, you realize it's counterproductive to point fingers, especially because you've listened and therefore know that communication is a learned, not acquired, skill that requires practice. In this spirit, try taking a proactive stance by gathering your staff one afternoon or weekend to reinforce the roles and responsibilities of effective speakers and listeners. Then watch as their fortified skills, coupled with your own, reverberate at your small business.

Speak Up

Speakers Face Challenges

Before you embark on your communication exercise, prepare yourself to swing like a pendulum between who, in the end, has the tougher part of the communication bargain - the speaker or the listener. There is no doubt that they both face challenges, which is why it helps to know what those are so you can try to confront and defeat them.