calls to the technical support center arrive to a poison rate with a rate of 10 per hour . the time for the support person to serve one coustomer is exponentially distributed with a mean of 10 minutes . the support center has two technical staff to assist callers . compute the total time in the system chosse one option a) w=5.41 hours b) w=2.74 hours c) w=0.54 hours d) w=1.54 hours
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w=0.54
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