CASE 1: THE WORST WAS THAT SHE OFTEN WAS RIGHT
Wanda was made supervisor of the four service representatives in the consumer
credit service department of Winston Country Savings Bank when the previous boss
was promoted. Wanda was the senior representative in the Department at the time.
Wanda had worked closely with - and even become friendly with - Beverly and
Beutell. Beverly had been in the department almost as long as Wanda. Beverly
tended to be very open and direct, This behavior had a tendency to put people off,
making them see her as defensive and belligerent. Thus, when Wanda was promoted,
she selected a more junior and more agreeable employee as her assistant manager,
At that point, Wanda's relationship with Beverly began to change. Wanda wanted to
show that she could manage the department effectively, and become a very hands -
on manager. She did not hesitate to make decisions and issues directives. However it
seemed to Wanda the Beverly increasingly criticized her decisions and often did so in
front of the employee. To make matter worse, Beverly was often right.
Review Questions:
1. Does Wanda have a supervisory problem?
2. If there is a problem, what is it?
3. What steps should Wands take now to deal with issues at hand?
Contd
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Answers
Answered by
1
Answer:
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Answered by
2
Answer:
1• Wanda has a problem but it is not clear whether it is a supervisory one
2• The problem centres on how Wanda is supervising beverly and in how Wanda is interpreting Beverly's behavior
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