Question

CASE 2 FIRST WEEK HUSTLE FOR FUEL CARDS
Your team usually receives around 400 tickets per day except on the 2nd to the 4th of the month
because partners who have not met the trip requirement lose their access to their Fuel Card on the 1st of
the month
Given
Average Ticket Inflow:
2nd of the Month
3rd of the Month
4th of the Month
1200
800
700
You have 2B FTE in total
Team is on a 24/7 shift
• Productivity is 4 tickets per hour
• Ticket left in queue daily should be less than 20
Question
What will be your strategy to ensure that you will still meet your SLAs and not have backlogs on those
danes? Give at least 3 solutions or approaches, indicate potential risks and your mitigation plans.​

Answer 1

Answer:

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