Question

Case Analysis 1
APPENDIX A
CASE ANALYSIS
Analyse the following case and write your report:
Inter-personal Communication
Ms. Shina, was incharge of administrain branch of a big firm. There were a large number ni
women typists. They were all efficient in their job and finished the entire work assigned to them for
that day before leaving office. There was no overtime requirement for typing work in this section
One day the Managing Director of the firm sent for the Manager of the Administration
Department, Mr. Mohan and informed him that persons in his department have started taking liberty
in regard to punctuality in the office.' He said that on a particular day, when he was coming to office
at 9.40 a.m. in the morning, he found two typists/stenos coming late and that it was not the first
time that he had seen this. He wanted that his supervisors should be made wise in this respect.
Mr. Mohan listened to the instructions of the Managing Director and promised to ensure
punctuality
Director.
the late comers.
Mr. Mohan called Ms. Shina and told her about the incident of the two late comers and the
Managing Director's observations. He also stated that punctuality should be observed at all costs
Ms. Shina, replied that she was aware of the situation and did not feel the necessity of taking any
action. She said that the stenos/typists are very hard working and that they do not mind even sitting
late for an hour or so in the office if there was pressure of work. They were intent in finishing the
day's work before leaving the office and that they were not habitual late comers and they usually
observe punctuality. She also pleaded that probably because of some personal reasons, one or two
typists may be late by ten or fifteen minutes, sometimes, and this should not be taken cognizance
of in the interest of good working.
Mr. Mohan, however, insisted that she should act according to the instructions of the Managing
Ms. Shina got perplexed. She went back to her section and communicated the entire story to
her typists and told them that the Managing Director wanted them to come to the office in time and
that he is against any relaxation in this matter. She also told them that action will be taken against
The typists did not relish this Ms. Sarla and Ms. Rama discussed this matter during lunch as
they were the typists who came late that day. They felt that they had not been given proper treatment.
Ms. Sarla said, 'It is very strange that things have been taken too far. I have now decided that
if I am asked to sit late, I won't, I shall leave the office at 5.30 p.m. leaving the work where it is.
Just after two days, the Private Secretary to the Managing Director sent some urgent typing
work to Ms. Rama at 5.15 p.m. Two typists would require atleast one hour to type that entire material
.
The Managing Director was to see the Chairman in the evening with these important papers. He
wanted the typed matter back to him in any case by 6.30 p.m.
Ms. Shina assigned the work to Ms. Sarla and Ms. Rama, but both of them expressed their
inability to undertake the job as it would take complete one hour, whereas they could stay in the office
atmost for fifteen minutes. The office closes at 5.30 p.m. Both the typists did not fail to remark that,
if the officers sometimes wanted them to sit late, why such hue and cry should have been made when
someone was late by a few minutes and that too on a few occasions?
It became a problem for Ms. Shina to get the papers typed. She was afraid that other typists
may also give the same reply. So, she went back to the Private Secretary to the Managing Director
stating that the Private Secretary and herself may have to share the work and do it, though the Private
Secretary had some other work of priority.What do you think about the behaviour of Ms. Shina, Ms. Sarla and Ms. Rama? (b) Has the communication failed somewhere? If so, where and how? (c) How can you improve such a situation? (d) What do you feel about the Managing Director's attitude? (e) What do you feel about Mr. Mohan's attitude? (f) How would you react in such a situation?​

Answer 1

Answer:

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Answer 2

Answer:

mr.shina was incharge of administration branch