CASE INCIDENT-2 DIFFERING PERCEPTIONS AT HINDOLTEX INDUSTRIES It is the 10th cigarette Siridhar has been chain-smoking. He is restless He has a real problem and does not know what to do next. He had a lot of confidence in Ganesh, but suspected no one else in the office was prepared to share similar view. Perhaps if he ran through the entire story again in his mind he would see the solution Sridhar has been manager distribution for Indoltex Industries for the past 20 years. An early brushi with law and a severe indictment from legal authorities had made him realise the importance of honesty and hardwork Rama Rao had given him a chance despite his record, and Sridhar had made the most of it. He is now the most respected manager in the company. Few people knew his background. Sridhar hired Ganesh whose background was identical to that of his (Sridhar's). Sridhar understood how Ganesh felt when Ganesh tried to explain his past and asked for a chance. Sridhar decided to give him that chance just as Rama Rao had given him his. Ganesh eagerly accepted a job on the loading docks and was soon able to load a truck as fast as anyone else in the crew. Things went on well for sometime. Everyone seemed to like Ganesh and he made several new friends. But Sridhar has been vaguely disturbed about two months ago when another worker reported that his purse was missing. He confronted Ganesh about this and was reassured when Ganesh understood his concern and eamestly and calmly asserted his innocence Sridhar was especially relieved when the purse was found a few days later. However, events in the last week have brewed serious trouble. First, a new lerk in the personnel department came across records about Ganesh's past while updating employee files. Assuming that the infarination was common knowledge, the clerk mentioned to several employees whether it was wise to hire Ganesh who has a shady background. The next day someone in bookkeeping discovered about some money missing from petty cash. Another worker claimed to have seen Ganesh in the area around the office cash box, earlier that day, Most people assumed that Ganesh was the thief. The worker whose purse had been misplaced suggested that perhaps Ganesh indeed hadi stolen it but then returned it when questioned. Several employees have approached Sridhar and requested that Ganesh should be fined. Meanwhile, when Sridhar discussed the problem with Ganesh, Ganesh was defensive and sullen and said little about the petty cash situation other than to deny stealing the money. For more digarettes went up in smoke. Sridhar failed to find any solution. Recollecting the past did not help him either. Should he fine Ganesh? The evidence, of course, is purely circumstantial, yet everybody else is convinced about the guilt of Ganesh. Sridhar feared that if he fails to fine Ganesh, he would lose trust of everybody in the company and some people may even question his own integrity. QUESTIONS 1. Explain the events in the case in terms of perceptual processes Identify characteristics of the person, the object and the situation. 2. What should Sridhar do? Fine Ganesh or give on more chance?
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Fredrick Wilson Taylor is the father of scientific management.
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