Case Study (Compulsory)
Mr. and Mrs. Basu went to woodland's apparel section to buy a pullover. Mr. Basu
did not read the price tag on the piece he had selected. While making the payment,
he asked for the price at the counter. The answer was "Rs. 950".
Meanwhile, Mrs. Basu who was still shopping, came back and joined her husband.
She was glad that he had selected a nice black pullover for himself. She pointed
that
there
25 percent discount on that item. The person at billing counter nodded in
agreement. Mr. Basu was thrilled to her that, "That means the price of pullover is
Rs.
645.
That's
fantastic",
said
Mr. Basu. He decided to buy another pullover in green.
out
was
In no time, he returned with the second pullover and asked the salesperson to
pack both. When he received cash memo for payment, he was astonished to find
that he has to pay Rs. 1,900 and net Rs. 1,290 as he had expected.
Mr. Basu could hardly reconcile himself to the fact that the sales person had first
quoted the discounted price, that is Rs. 950, but the original price printed on the
price tag was Rs. 1.225.
Questions :
Identify three sources of Mr. Basu's information about the price of the
pullover.
(b) Discuss the main filter involved in this case.
(c) What should Mr. Basu have done to avoid the misunderstanding?
(d) Who is to blame for this communication gap? Why?
2DEMB 1)
Answers
Answer:
write your questions clearly have a great day
Answer:
Ans 1
The three sources of information about the price of the pullover were
(1) at the counter - when the salesman said the price was 950
(2) Mrs Basu - she said there was a 25% discount by which Mr Basu assumed the price was 645
(3) Cash memo - at the end he found out that he had to pay 1900 which meant that discounted price was 950 .
Ans 2
The main filter involved is communication failure
As there was no proper communication between the three people
They all were just understanding each other in different ways
Like when Mr Basu asked the real price , salesman told him the discounted price as he thought he asked the price which was to be paid . Then Mrs Basu said that there is a discount which Mr Basu calculated on discounted price by thinking it's the real price. So there was no proper communication between them which caused the communication failure.
Ans 3
Instead of asking for the price , Mr Basu should have himself checked the price on the price tag and calculate the discounted price . He shouldn't have asked at the counter or listened to Mr Basu because they didn't tell the actual price of the pullover.
Ans 4
Mr Basu is to be blamed for this as the salesman agreed that the price is 950 which he meant was the discounted price not the real price and Mrs Basu told him that there is a 25% discount on pullovers and Mr Basu without checking the real price assumed the discount on 950 which was the discounted price