Question

Case Study:
Magoosh’s support staff comprises two teams of 50 agents: A community support team for handling account inquiries, and remote tutors to handle in-depth questions for specific tests. Magoosh uses Zendesk to handle their customer support requests. It has over 900 macros on ZenDesk, which are pre-written, standard responses to common questions asked by the company’s customers.
The support staff found it difficult to search or discover these macros for offering timely customer help, which they believed to be negatively affecting their customer satisfaction scores on responses to questions about standardized tests. Part of this search ability problem was the enormous number of macros which took a lot of time to search through and manage.
As per the above case study which of the following is the most appropriate solution as per 4W canvas

Answer 1

Answer:

I'm not gonna read that for sure. just go*gle it

Explanation:

yea