case study on consumer exploitation
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Answer:
Case Study #1
Ms Chua* visited a beauty salon for an eyelash extensions service. She was informed by the beautician that if she purchased 30 facial sessions at $1,600, the eyelash extensions would be complimentary. She would also be given another two free sessions of eyelash extensions valued at $100 each. Two months later, she visited the salon for the complimentary eyelash extensions. The beautician accidentally glued her right eye shut causing her much pain. Ms Chua visited a doctor and was diagnosed with cornea inflammation. She lost confidence in the salon and requested for a refund of the facial package and reimbursement for her medical bills.
CASE contacted the beauty salon and was able to negotiate for a full refund of $1,600 together with $400 medical bill reimbursement for Ms Chua