Case Study
Read the following situation as a case study and try to answer the given questions based on it.
Ramesh is a newly recruited person in Jaydev Pharma Pvt. Ltd. He is more curious and honest. After a few days of his joining, he is seating with his incharge Dr. Devkar. Ramesh asks many questions to Dr. Devkar about procedure of department, functions and its role. He tries to understand rules and regulation of his unit and organization. He is working promptly in administration department. One day, while on work, he finds one email and circular about giving finance benefits to employees. He reads it. He gets two copies of it. He talked over this subject with his incharge officer. After a short discussion, he gives one copy to Dr. Devkar and sends other copies to related departments through email and with a one circular. On this, he also makes request to other department incharge to send him a reply on it urgently. After a week, employees information is sent to finance department and a month later many employees get good benefit of it.
Questions: write answers of these questions in your BCC Manual
1 In which department Ramesh is working?
2 What are the different communication acts in this situation?
3 Which mode of communication did Ramesh used with Dr. Devkar ? why?
4 which communication methods are used by Ramesh? and why?
5 what would have taken place if Ramesh not asked urgent reply from other departments?
6 Why is it important to send information to other departments?
7 If there would be failure to communicate promptly, what will be the result/ consequence?
8 Mention at least four basic essential qualities of Ramesh as good and effective communicator?
9 Is there any effective communication in this situation?
10 State your opinion as importance of Business communication based on this
Answers
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Answer:
1.ans adminstration department
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