CASE STUDY: The promising chemist who buried his results
Bruce, a research chemist for a major petro-chemical company, wrote a dense report about some
new compounds he had synthesized in the laboratory from oil-refining by-products. The bulk of the
report consisted of tables listing their chemical and physical properties, diagrams of their molecular
structure, chemical formulas and computer printouts of toxicity tests. Buried at the end of the report
was a casual speculation that one of the compounds might be a particularly effective insecticide.
Seven years later, the same oil company launched a major research program to find more
effective but environmentally safe insecticides. After six months of research, someone uncovered
Bruce’s report and his toxicity tests. A few hours of further testing confirmed that one of Bruce’s
compounds was the safe, economical insecticide they had been looking for.
Bruce had since left the company, because he felt that the importance of his research was not
being appreciated.
From a reading of the above:
i. Define the rhetorical situation: Who is communicating to whom about what, how, and why?
What was the goal of the communication?
ii. Identify the communication error.
iii. Explain what costs/losses were incurred by this problem.
iv. Identify possible solutions or strategies that would have prevented the problem, and what
benefits would be derived from implementing solutions or preventing the problem.
Answers
Answer:
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The answer for the questions asked regarding the passage on communication are:
Explanation:
i. Bruce is communicating to a major petro-chemical company he works for, about new compounds he had synthesized in the laboratory from oil-refining by-products. He tried communicating through a dense report consisting of tables listing their chemical and physical properties, diagrams of their molecular structure, chemical formulas and computer printouts of toxicity tests, for reporting regarding a particularly effective insecticide.
The goal of the communication is to inform the company about casual speculation that one of the compounds might be a particularly effective insecticide.
ii. The communication error were:
- Poor task or audience analysis.
- Use of inappropriate language or style.
- Poor organization or formatting of information.
iii. Costs/losses incurred by this problem were:
- Lost time of seven years
- Cost incurred in six months of major research
iv. Possible solutions or strategies that would have prevented the problem are:
- Standardizing report format for such findings
- Providing business communication training to the research chemists in the company
Benefits derived from implementing solutions or preventing the problem could be:
- Easier for chemist to report new findings and executive could understand them easily as well through standard report formats.
- Business communication training will prevent such incidences from happening again.
- Timely reporting of such findings can help save time, money and efforts foe the company while also giving it huge competitive advantage in the market or industry.