CBSE 2019 (66/5/7
40. Chintamani is the Production Manager of 'Global India Ltd.' manufacturing and exporting
steel. During the year 2017-18, the company could not meet its production targets. The Chief
Executive Officer of the company constituted a committee of experts to find out the reasons
and give its recommendation so that the production target could be met in the future. The
company analysed the production related records and found out that there were problems
due to communication. 'Global India Ltd.' had rigid rules and would insist on communication
through prescribed channels, which led to delays, the company also had a number of
managerial levels causing further delay and distorted communication
Moreover, the Production Manager, Chintamani, was using a tone that quite often offended
the sentiments of the workers. Also, Chintamani and the workers did not believe in each other
and so could not understand each other's messages in the original sense.
(a) Identify and give the meaning of the types of communication barriers discussed above
(b) Quoting lines from the above, state two communication barriers under each of the types
identified in part(a) because of which 'Global India Ltd. could not meet its production targets.
(c) State any two recommendations that might have been given by the committee to improve
communication effectiveness.
[CBSE 2019 (66/5/03
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Explanation:
SINGRAULI: Three people were killed after two goods trains collided in Madhya Pradesh's Singrauli district, police said on Sunday.
The railway officials and police have reached the spot and a rescue operation is under way.
The freight trains of the NTPC plant are reported to have collided head on due to which the coaches of both the trains were badly damaged.
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