characteristics of good customer services Survey
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Keep it short. ...
Only ask questions that fulfill your end goal. ...
Construct smart, open-ended questions. ...
Ask one question at a time. ...
Make rating scales consistent. ...
Avoid leading and loaded questions. ...
Make use of yes/no questions. ...
Get specific and avoid assumptions.
Only ask questions that fulfill your end goal. ...
Construct smart, open-ended questions. ...
Ask one question at a time. ...
Make rating scales consistent. ...
Avoid leading and loaded questions. ...
Make use of yes/no questions. ...
Get specific and avoid assumptions.
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