Choose the right answer from the four alternatives given below.Which one out of the following statements is not true?(a) Outsourcing reduces costs and increases efficiency.(b) At times engineering and manufacturing jobs can also be outsourced.(c) BPOs have better business opportunities as compared to KPOs.(d) There may be dissatisfaction among job seekers in the countries thatoutsource the job.
Answers
ANSWER:
(C) BPO's don't have better business opportunities as compared to KPO’s.
EXPLANATION:
Infact KPO's are extended form of BPO's and due to demand of KPOs in the recent times, most companies provide both type of services.
BPO means business process outsource and known to provide services like customer care, technical support via voice support, telemarketing, sales etc. KPO means knowledge process outsource and it offers in-depth analysis, knowledge and expertise in complex areas like legal service, business and market research etc.
Qualification requirements to work in BPO are low, employees don't possess expert skills, they just need good communication skills and basic computer knowledge. KPO employees required to have expertise in their field. BPO is categorized as low-end service while KPO comes under high end services.