Christopher Wong has worked as a Master Data Management Specialist with a Pharmaceutical
company for 2 years. When Christopher started the job he was enthusiastic, showed leadership
qualities, and picked things up quickly. However, recently Christopher complained to colleagues
that he was fed up doing routine work and having to stay in the office until after 8 o'clock, with
his work constantly checked, as if he was not trusted. He seems to lack motivation, taking days
off and complaining that team members do not listen to his views. Christopher's absences have
put additional pressure on the team and the relationship between him and the team is deteriorating.
In light of this scenario:
a) Describe TWO (2) motivational theories and explain how the Pharmaceutical company could
use these theories to improve Cristopher's motivation.
(18 marks)
b) Define the term "motivation and evaluate why it is important for businesses like the one in
this example, to keep their staff motivated.
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b define the term motivated and evaluate why it is important for business like the one in
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