class 6 chapter 9 self-contained
(f) if you make mistakes, you should apologize for make it right rather than hide it or plain it on someone else
Answers
Explanation:
There’s no company in the world that gets it right every time.
Mistakes happen, things go wrong or a miscommunication creates a less-than-ideal situation for your employees or your clients.
It’s all part of being human.
But although we can’t expect everything to be perfect all the time, it doesn’t mean your audience doesn’t have high expectations of you as a brand. When something doesn’t go as planned, how you react is important.
Most people are able to forgive. However, most people also expect an apology. And they don’t just want to hear a generic “We’re so sorry.” They expect an apology that means something.
Saying Sorry for a Mistake
Losing your cool in a meeting. That Tweet you really shouldn't have sent. Gossiping about a colleague. We all make mistakes, and sometimes hurt people through our behavior, words and actions – intentionally or by accident.
That's why we all need to know how to apologize. It isn't always easy to say you're sorry, but it's the best way to restore trust when you've done something wrong.
In this article, we'll explore why apologies are so important, and look at how to say sorry for a mistake you've made.
Every apology should start with two magic words: "I'm sorry," or "I apologize."
For example, you could say: "I'm sorry that I snapped at you yesterday. I feel embarrassed and ashamed by the way I acted."
Your words need to be sincere and authentic . Be honest with yourself, and with the other person, about why you want to apologize. Never make an apology when you have ulterior motives, or if you see it as a means to an end
Finally, reassure the other person that you're going to change your behavior. This is vital for rebuilding trust and repairing the relationship.
You could say, "From now on, I'm going to manage my stress better, so that I don't snap at you and the rest of the team. And, I want you to call me out if I do this again."
Make sure that you honor this commitment to prove your trustworthiness and accountability.