Question

Code of conduct of shopkeeper

Answer 1

DSA members comply with a consumer code Members' compliance with the DSA code is vetted by an independent Code Administrator Customers have a level of protection that exceeds their legal rights The protection covers purchases of any value and whether or not the sale was solicited or unsolicited On the rare occasion when a consumer does have a complaint that needs to be referred to the DSA complaint resolution service, the independent Code Administrator's adjudication is binding on the DSA member, whilst not incurring any cost to the complainant