complaining letter on replacing refrigerator
Answers
From
Your Name
Company Name
Address
To
ADVERTISEMENTS:
The Manager
Company Name
Address
Dear (Name),
I bought an Admiral Brand twin-door refrigerator from your showroom on (Date) vide Receipt No. ________, but I regret to say that it is not giving satisfactory service. Its cooling system is not as effective as it should be and it vibrates. Moreover, sometimes it makes subdued buzzing noise. The cabinet has a long hairy scratch as well. The energy consumption is also on the higher side.
Therefore, I would request you to advise me immediately as to what I should do in the matter. You may send your representative to see for himself all these defects.
ADVERTISEMENTS:
I feel it is better if you send me a trouble-free piece instead of rectifying these defects by sending your mechanic. I take a very poor view of the situation as you have made very tall claims in your brochure about the efficiency of your refrigerator.
I would very much appreciate the dispatch of a faultless piece at the earliest.
Yours faithfully
(Your Name)
Answer:
Dated 9th June, 2019
To
The Sales Manager,
Zenith Home Appliances,
ABC Road, XYZ Town.
Subject: Request for early replacement of defective refrigerator.
Sir,
I purchased a refrigerator from your shop on the 13th of June. But after three days the it started malfunctioning. This was unexpected and quite frustrating to me and my family members during this hot season.
I therefore request you to replace the defective refrigerator as soon as possible.
The receipt of my purchase and the one year warranty card are enclosed for reference.
I shall be grateful to you if the replacement is done without any further delay.
Yours sincerely,
SUBRATA DAS
West Colony, XYZ Town