complaint letter about a mobile under warranty
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Dear Sir or Madam,
My name is " " and a few days ago I bought a mobile phone in your shop situated at " "when I was on a weekend travel.
On the day I arrived home the mobile phone screen turned black. This problem prevented me from reading text messages that I keep receiving, seeing who is calling me (which had cause me some nuisance) and also searching for contacts to make phone calls. I can only call to someone whose number I know in advance.
I am writing this letter to you complaining about this problem and requesting you an address to send the damaged phone to. Also, I will be waiting for a new mobile phone which you will send to me for replacement of the damaged one. To prove that it is still in warranty time, provided by law, I send attached to this letter a copy of the receipt.
I know that you understand my position and hope you handle this situation with care. I will be waiting for an answer from you soon.
Yours faithfully,
«ME»
My name is " " and a few days ago I bought a mobile phone in your shop situated at " "when I was on a weekend travel.
On the day I arrived home the mobile phone screen turned black. This problem prevented me from reading text messages that I keep receiving, seeing who is calling me (which had cause me some nuisance) and also searching for contacts to make phone calls. I can only call to someone whose number I know in advance.
I am writing this letter to you complaining about this problem and requesting you an address to send the damaged phone to. Also, I will be waiting for a new mobile phone which you will send to me for replacement of the damaged one. To prove that it is still in warranty time, provided by law, I send attached to this letter a copy of the receipt.
I know that you understand my position and hope you handle this situation with care. I will be waiting for an answer from you soon.
Yours faithfully,
«ME»
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