Question

Complaint letters are usually written to business firms, water supply boards,telecommunication

boards, electricity boards, sewerage boards and several other organizations. Their purpose is to

remind the people of these firms about their defective products or poor services. It is extremely

important to provide all the details in your complaint letter as the information can be further

used for verification.

The letter should demand immediate response, quicker decision or positive action in order to

resolve the complaint as soon as possible. The message conveyed in the complaint letter should

be direct and credible.​

Answer 1

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