Question

conflict is a tool in the hand of manager. justify the statement?​

Answer 1

this is true because atoll

Answer 2

It is a tool in the hands of a manager, as a manager can resolve the conflict by adopting resolution management practices.

• Workplace conflict is unavoidable as opposing personalities collide, stress is common, and interpretations of circumstances differ. These contribute to friction and disagreement.
• A manager can thus, resolve the conflict as -

1. Listening - By actively listening to the parties involved in the conflict, a manager can provide with an effective resolution.

2. Empathy - Managers must consider employee's emotions and recognize the root cause and background during an employee-manager dispute.

3. Self awareness - Managers must cultivate a good sense of self-awareness and recognize their own prejudices and preconceptions; otherwise, it will be difficult to rise above them and recognise the real issue.