Consider there is a manufacturing firm which manufactures air conditioners. It has a large number of assembly line workers. A new supervisor has been appointed for these assembly line workers. Previously, there has been some productivity issues with these assembly line workers. The new supervisor wants to increase the productivity of these assembly line workers and wants to make them more effective and efficient. Suggest a management approach to the newly appointed supervisor, which will ensure greater productivity. Explain how you the selected approach is going to increase the effectiveness and efficiency of these assembly line workers.
Answers
Answer:
(a) The function of management discussed in the above case is Controlling.
(b) The steps discussed in the above paragraph are:
(i) Setting performance standards: The first step in the controlling process involves setting standards in clear, specific and measurable terms. Standards can be set in both quantitative as well as qualitative terms.
(ii) Measurement of actual performance: The next step relates to the measurement of actual performance. Performance should be measured in an objective and reliable manner. As far as possible, performance should be measured in the same units in which standards are set as this would make their comparison easier.
(iii) Comparison of actual performance with standards: This step involves comparison of actual performance with the standard. Such comparison will reveal the deviation and noting deviations if any. If the actual performance is more than planned performance deviations are said to be positive or vice-versa.
(iv) Analysing Deviation: With the comparison of actual performance with the set standards, deviations in performance are identified.
(v) Taking corrective action: This is the final step involved in the controlling process. When the deviations are within acceptable limits no corrective action is required. Corrective action might involve training of employees, buying new machinery, increasing supervision and so on.
Explanation:
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