consumer awareness project
Answers
Answer:
Consumers buy day to day goods and services for satisfaction from producers of these goods and services.
They also suffer from some exploitation by these producers and therefore they are made aware of all that is taking place in the market to protect them.
Explanation:
The following consumer awareness are explained bellow and they are also known to be consumer rights
•Right to safety
Products offered to consumers should be safe for consumption by this consumers.
•Right to be informed
Consumers should be well informed about the product's quality and quantity before purchasing the product.
•Right t choose
Consumer should be able to choose a product and service of his choice from the variety products available in the market fo consumption.
•Right to consumer education
Consumer has to be educated about the new product in the market and on how to use this product.
Answer:
Introduction (2-3 pages)
We buy a variety of goods and services in our day-to-day life. Whatever we buy we pay for it and derive satisfaction from its consumption and use. But sometimes we do not feel satisfied with the product we buy. This may be on account of poor quality of the product, overcharging by the shopkeeper, lower quantity of contents, misleading advertisement, and so on.
Meaning of Consumer
A consumer is a person who consumes or uses any goods or services. Goods may be consumables like wheat flour, salt, sugar, fruit etc. or durable items like television, refrigerator, toaster, mixer, bicycle etc. Services refer to items like electricity, cooking gas, telephone, transportation, film show etc. Normally, it is the consumption or use of go
ods and services that makes the person to be called as „consumer‟. But in the
eyes of law, both the person who buys any goods or hires any service for consideration (price) and the one who uses such goods and services with the approval of the buyer are termed as consumers. For example, when your father buys apple for you and you consume them, your father as well as yourself are treated as consumers. The same thing applies to hiring a taxi to go to your school. In other words, even the buyer of goods and services whether he uses them himself or purchases them for consumption or use by some other person(s) is treated as consumer in the eyes of law. However, a person who buys goods for resale (like wholesaler, retailer, etc.) or for any commercial purpose is not treated as consumer. Under the Consumer Protection Act 1986, the word
Consumer
has been defined separately for the purpose of goods and services.
(a) For the purpose of goods, a consumer means (i) one who buys any goods for consideration; and (ii) any user of such goods other than the person who actually buys it, provided such use is made with the approval of the buyer.
(The expression ‘consumer’ does not include a person who
obtains such goods for resale or for any commercial purpose.) (b) For the purpose of services, a consumer means (i) one who hires any service or services for consideration; and (ii) any beneficiary of such service(s) provided the service is availed with the approval of such person.
Concept of Consumer Protection and Common Malpractices
(1 page)
Consumer protection means safeguarding the interest and rights of consumers. In other words, it refers to the measures adopted for the protection of consumers from unscrupulous and unethical malpractices by the business and to provide them speedy redressal of their grievances. The most common business malpractices leading to consumer exploitation are given below: (a) Sale of adulterated goods i.e., adding something inferior to the product being sold. (b) Sale of spurious goods i.e., selling something of little value instead of the real product. (c) Sale of sub-standard goods i.e., sale of goods which do not confirm to prescribed
quality standards. (d) Sale of duplicate goods. (e) Use of false weights and measures leading to underweight. (f) Hoarding and black-marketing leading to scarcity and rise in price. (g) Charging more than the Maximum Retail Price (MRP) fixed for the product. (h) Supply of defective goods. (i) Misleading advertisements i.e., advertisements falsely claiming a product or service to be of superior quality, grade or standard. (j) Supply of inferior services i.e., quality of service lower than the quality agreed upon. The above instances show the exploitation of consumers in the context of goods and services. So the measures adopted by the government or non-government organisations (NGOs) for safeguarding the interests of the consumers constitute consumer protection.