Consumer Protection Act ? Tell its main characteristics
Answers
Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also.
Consumer Protection Act. The Consumer Protection Act 1987 is designed to protect consumers and give them rights when buying goods and services, eg manufacturers are legally obliged to put certain information on products, such as health and safety messages on cigarettes.
1 Right to Basic Needs, which guarantees survival, adequate food, clothing, shelter, health care, education and sanitation. With this right, consumers can look forward to the availability of basic and prime commodities at affordable prices and good quality.
2 Right to Safety—the consumer should be protected against the marketing of goods or the provision of services that are hazardous to health and life.
3 Right to Information—the consumer should be protected against dishonest or misleading advertising or labeling and has the right to be given the facts and information needed to make an informed choice.
4 Right to Choose—the consumer has the right to choose from among various products at competitive prices with an assurance of satisfactory quality.
5 Right to Representation—the right to express consumer interests in the making and execution of government policies.
6 Right to Redress— the right to be compensated for misrepresentation, shoddy goods or unsatisfactory services.
7 Right to Consumer Education, which is the right to acquire knowledge and skills necessary to be an informed customer.
8 Right to a Healthy Environment—the right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being.
Many Acts have been passed for the help of consumers. Consumers enjoy the benefits of these Acts but if a consumer wishes the Consumer Protection Act can provide extra help. As a result the nature of provisions of this Act is compensating for the loss or providing extra help. Consumer is totally free to enjoy the benefits provided in the Act.
This Act provides safety to consumers regarding defective products, dissatisfactory services and unfair trade practices. So under the purview of this Act there is a provision to ban all those activities which can cause a risk for consumer.
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