conversation with resident and Electricity bill officer
Answers
Answer:
You: Hello Sir, I have been guided to you for a dispute in my electricity bill.
Officer: Yes, can I have a copy of your bill.
You: Here, these are the bills of the last few months.
Officer: Ok, so your arrear is Rs, 5000 and if you don’t pay now, the electricity will be disconnected.
You: Yes sir, I know but the dispute is that I was not residing here for the last six months as I had been sent to Delhi on deputation.
Officer: This is generated based on estimated readings of your past usage. Our guys will do the actual meter reading and if there is any difference we will credit back in your account. For now, you have to make the payment or else your line will be disconnected.
You: I’m sorry but I disagree with you. You cannot disconnect my line over estimated readings. Can you try and look into possible solutions.
Officer: This is the procedure we follow. Now, if you could please make at least half of your payment, I will try to speed fast the procedure. I assure, you will get back the refund soon.
You: Ok, still I would want you to look into the matter asap.
Explanation:
This is how you can be polite and make your point. While making a dispute you could use sentences, such as, “I see what you’re saying but…” or “That’s a valid point, but…”. Don’t go loud and yell negative sentences. You will be spoiling your case and it’s a government agency you are talking to, they deal with customers every minute and may not care about your case.