create a simple survey questionnaire to identify the problems or difficulties were faced in marketing or selling them.
Answers
Explanation:
1.What is the main benefit you receive from using our product/service?
2.What are the top 3 benefits you get from our product/service?
3.How long have you been using our product/service?
Less than a month
1 to 6 months
6 months to 1 year
1-3 years
Not sure
Never used
Other (Please specify)
How often do you use our product/service?
Daily
Once a week
2-3 times a month
Once a month
Every 2-3 months
2-3 times a year or less
Not sure
Other
4.Overall, how satisfied are you with our product/service?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not sure
5.Would you use/purchase our product/service again?
Definitely
Probably
Not sure
Probably not
Definitely not
Never used
6.What alternative brand would you go to if our product/service was not available anymore?
Competitor 1
Competitor 2
Competitor 3
Competitor 4
Not sure
7.Did the customer support team resolve all your product/service related queries?
Yes, by the company or its representative
No, it was resolved by me, or someone outside the company
No, the problem was never resolved
No problems, so never contacted the support team
8.What recommendations would you offer to improve our product/service