Create a Written Complaint by completing the needed information
The written complaint should contain the following information:
1. Name and address of complainant (home or work)
2. Position
3. Description in detail of the nature of the complaint
4. The time and date when the basis for the complaint is alleged to have occurred
5. The names and positions of all persons alleged to be involved in the complaint
6. Other supporting material
7. Date submitted
8. Employee's signature
.
Answers
Answer:
Explanation:
Manners really matter. Your recipients are more likely to give attention to cordial letters. On the other hand, letters containing threats and ALL UPPERCASE are responded to with the bare minimum. Or not at all.
If your Letter contains any kind of profanity, it is likely to be ignored, and some that may be considered threatening are handed over to law enforcement. The most effective e-mails and letters are very short averaging about 500 words tops. They include all the details necessary to track your problem.
complaint-letters
Ask a question
Your request should be in the form of a question. The question should tow the lines of “How do you fix this?”. State exactly what you want to be done and how long you're willing to wait for a response. Another key phrase format is "I wish to complain in the strongest terms about". The question should be clear and easy to understand. It also helps if it’s genuine and void of sarcasm.
Explain the problem
You should indicate your reasons for writing the letter. Highlight the facts which include the time, date and where you purchased or received the services. The reader should be able to get the point on reading the first few sentences hence it is important not to beat about the bush. Explain yourself well and be detailed to capture the reader’s attention.
Don't blame the person you are dealing with
While writing your letter, it is important that you remain courteous at all times. No matter how justified your complaint may be, do not allow your letter to become angry, sarcastic, or threatening. Bear in mind that the person that reads your letter will often not be the person responsible for the problem.
Show them you are in the know
The best chance your complaint gets a fair shake is if you can convince the company that it didn’t follow its own rules or broke the law. If your complaint letter fails to bring about the results that you hoped for, consider writing another letter with a firmer tone, or try writing to someone higher up in the chain of command.