Question

critically evaluate how social media reports on poor service delivery ​

Answer 1

Social media reports on poor service delivery by the following ways :

- This report is made after evaluating certain questionnaire which is collected after conducting surveys amongst the people who are involved in placing online order for food and various other products.

- Sometimes due to certain circumstances the products get damaged or the delivered food gets cold so people complain it under poor delivery service.

- Social media surveys are used to get the honest feedback by the users and buyers so that necessary changes can be made for good delivery.

Answer 2

Online shopping has various benefits but at the same time people face issues of the poor delivery system

Explanation:

• With the revolution in the digital market, people are more relying on online shopping
• They often report these issues using social media tagging the companies
• People complain of the poor delivery systems of the companies
• The companies should respond to those complaints and make sure that their customers receive damage-free products.