Critically evaluate how two conflict management skills and one communication skill can help you in sustaining positive relationships with other poeple
Answers
Explanation:
As much as we'd all love to work in an organization that's free of disagreements and conflicts, that idea is simply unreasonable. Unfortunately, conflict is a major part of work and life, in general.
Many of us might fear conflict. We want everyone to be satisfied and for every workday to be a breeze. However, conflict is also a healthy, important part of a job. It means that people are learning to both stand up for their beliefs and compromise on some matters. Overall, conflict resolution is an important process for all employees to undergo.
In this blog post, we'll review different conflict management skills, and how you can adapt your style to diffusing conflict within your team and with customers.
Conflict Management Skills
Conflict management can be approached using a variety of different styles. While these styles may differ, every method utilizes the same management skills. To successfully manage conflict, you’ll need to hound each of these skills and learn the right time to exercise each one. Below are some of the core skills and characteristics that you’ll need to adopt if you want to effectively manage workplace conflicts.
Active Listening
Active listening is a skill used by salespeople to better connect them with customers during a pitch. However, it’s just as useful a skill when trying to manage and resolve conflicts.
Active listening begins with intently focusing on what your customer has to say. Make note of their phrasing then respond using their same wording. This not only demonstrates that you were listening, but it will also help clear up any confusion about your argument. Additionally, be sure to ask questions when you’re confused about a point and focus on identifying the other person’s goals.
Emotional Intelligence
Emotional intelligence describes the ability to read and understand your emotions, as well as the emotions of others. This is incredibly important for conflict management because it prevents escalation. If you can effectively interpret your opposition’s emotions, it’s easier to communicate with them without provoking them. If you can eliminate frustration and anger from the conflict, people will be more likely to focus on compromising because they aren’t distracted by their emotions.
Patience
Conflicts are rarely simple or easy to overcome. People don’t like to be wrong and will often hold their stance on an issue until they’re right or proven wrong. If you’re looking to resolve a conflict, it’s important to keep in mind that the problem may not be solved right away, even if the solution is obvious.
No matter what the conflict is, you still need to take the time to listen to every participant and value each argument evenly. Even if there’s a clear answer, rushing to a resolution can make people feel like they’re left out in the decision-making process. Taking the time to equally consider all options now can help create a long-term solution that will save you a headache later.
Two conflict management skills and one communication skill can help you in sustaining positive relationships with other people. Lets understand how:
- The key to active listening is paying close attention to what the other person is saying.
- The capacity to recognize and comprehend your own emotions as well as those of other people is referred to as emotional intelligence. This ability is crucial for conflict management because it stops things from getting worse.
- Effective communication aids in overcoming differences, fostering mutual respect and trust, and establishing favorable circumstances for exchanging original concepts and resolving issues.
- Effective communication can strengthen relationships in both the personal and professional spheres. In our daily lives, they can aid us in better understanding the people and events that surround us.
- We can increase employee engagement, teamwork, decision-making, and interdepartmental communication in the workplace by strengthening our communication skills.
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