Question

critically examin the progress of consumer movement in India.​

Answer 1

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The consumer movement in India has evolved vastly since it began. There has been a significant change in consumer awareness in the country. Till the enactment of COPRA in 1986, the consumer movement did not bear much force, but ever since its inception, the movement has been empowered substantially. The setting up of consumer courts and consumer groups has been a progressive move. However, in contemporary India, the consumer redressal process is quite complicated, expensive and time-consuming. Filing cases, attending court proceedings, hiring lawyers, and other procedures make it cumbersome.

The number of consumer groups and their activities has increased. Currently, about 700 consumer groups work in the country but only 20-25 groups have been recognized by the government. The existing laws are not effective as far as compensation for defective products goes.

Even after more than 25 years of enactment of Consumer Protection Act (COPRA), a large section of consumers are unaware of their rights. Often rules and regulations applicable to marketplace are not followed.

Answer 2

Answer:

The consumer movement in India has evolved vastly since it began. There has been a significant change in consumer awareness in the country. Till the enactment of COPRA in 1986, the consumer movement did not bear much force but ever since its inception, the movement has been empowered substantially. The setting up of consumer courts and consumer groups have been a progressive move. However, in contemporary India, the consumer redressal process is very complicated. It is an expensive and time-consuming process. Filing of cases, attending court proceedings, hiring lawyers and other procedures make it cumbersome for the consumers. There are over 700 consumer groups in India out of which, unfortunately, only about 20-25 are well- organised and functioning smoothly so far.

Even after more than 25 years of the enacting of the COPRA, a large section of the society of consumers is still unaware of their rights. Rules and regulations applicable to the market place are often not followed.