Question

Customer-1 had applied for booking a wedding-hall for May-23rd. Your Jr.-Executive, who was involved in the paper-work, made an unintended mistake of booking it for May-24th, and has booked Customer-2 for May-23rd. Customer-1 has approached you for refund of the entire booking amount, since mistake was at the supplier-end. It is against your management policy to refund. However, given that mistake had been that of your employee, you would want to work-out a compromise with Customer-1. Draft a letter proposing an Adjustment.

Answer 1

Answer:

Explanation:

Customer-1 had applied for booking a wedding-hall for May-23rd. Your Jr.-Executive, who was involved in the paper-work, made an unintended mistake of booking it for May-24th, and has booked Customer-2 for May-23rd. Customer-1 has approached you for refund of the entire booking amount, since mistake was at the supplier-end. It is against your management policy to refund. However, given that mistake had been that of your employee, you would want to work-out a compromise with Customer-1. Draft a letter proposing an Adjustment.