Question

customer escalation is required​

Answer 1

Explanation:

hi

Here are some examples of when and how hierarchical escalation may occur: If a customer emails you but receives no response in the timeframe set out in your Service Level Agreement (SLA). The issue should then get escalated to ensure a timelier response. A client calls your customer service team and speaks to an agent.

Answer 2

Answer:

A customer escalation is a scenario where acustomer is not pleased with an employee interaction and wants someone at a higher level within the company to resolve the complaint. Escalations should be taken seriously, because this means you have an irate or agitated customer on your hands.