customer query? Hi, I have paid for an order but I have not received an order confirmation. How to frame your answer: 1. Introduce yourself. 2. Apologise for the bad experience. 3. Share this is a common occurrence and if they don't receive a confrmation in 24 hours, the amount will be automatically re-funded. 4. Thank the customer for calling, Record your answer here
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Explanation:
Hello Mr Bryan,
This is Sadhu, customer representative of Daraz online store. Sir we apologize for your bad experience but i assure you that this does not happened under normal conditions, but at times the system can react in this manner. However, there is nothing to be worried about as if you wont receive order confirmation within 24 hours, then system automatically refunds the amount of the order.
I hope i have answered your concern. Thanks for calling our helpline
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