Question

customer relationship management is the source of creating ____ opinion about the company in the minds of the people.

a. impact
b. pramotion
c positive
d goodwill​

Answer 1

Customer relationship management is the source of creating positive opinion about the company in the minds of the people.

• The customer relationship management of a company looks after any query or problem that customers might be having.
• The customer relationship management is taught to make the clients/customers feel welcomed and honoured.
• The management deals with each customer in a  kind manner so that a positive opinion about the company is developed in the minds of people. Hence, the correct option is c positive.

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