Question

day he greets guests, answers their questions, and
arranges tours, transport and other activities for the
guests while they are staying at the hotel. Today
Manoj has a severe backache. Unfortunately he is left
with no leave. He was hoping it would be a quiet day
because he was not in mood to answer any queries.
As he was resting with his head down, Lalita, a
guest at the hotel came to his desk. She wanted to visit
some place so she came over to Manoj and asked for
his assistance. Manoj was not very attentive to her
request. His face showed his annoyance as he handed
her a map of the city, without uttering a single word.
When Lalita asked him what bus to catch, he pointed
to a bus timetable. 'Lalita was very annoyed by
Manoj's lack of assistance and told him so. During
Lalita's outburst Manoj picked up ringing telephone
turned is back on her.Lalita could not believe Manoj's attitude and told him that she would take up his matter with the management of the hotel .
1 Describe Manoj non verbal communication ( tone of voice gestures,posture, eye contact, appearance,and use a person space )
1 what part of the case study show us example of poor communication?
3 how could this situation be improved ?​

Answer 1

Answer:

Good morning to all and your friends and family members and your