dealing with difficult customers
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Answer:
feels annoying want to kill them urghh
Answer:
93% of customers are more likely to make repeat purchases with companies that offer excellent customer service.
Since difficult customers are inevitable, you and your team must know how to effectively resolve customer conflicts.
To enhance your team's conflict resolution capabilities, enroll them in online workshops and practice role-playing.
This article is for customer service agents and business owners who want to train their staff to deal with dissatisfied customers more effectively.
Although "the customer is always right," they may not always be easy to deal with. Learning how to deal with difficult customers is an important step for any business owner, especially those who work in the customer service industry. Even businesses with the best products and services are bound to have occasional run-ins with angry customers.
To build a positive reputation with consumers, it is important to have properly trained staff who can handle difficult people and resolve customer complaints. Kim Angeli, CEO of Grateful Box, said the first strategy in turning unhappy customers from grumpy to grateful is to thank them for sharing their bad experience with you.
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