Decoding refers to how the receiver interprets the message, depending on his circumstances and understanding.
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Many people struggle to communicate effectively – verbally and in writing. They impart thoughts and ideas that don't reflect their intended meaning, and that their recipients misinterpret or misunderstand.
This can result in confusion, frustration, wasted effort, and missed opportunities. Communication breaks down, causing collaboration and progress to become impossible.
Research shows that good communication is one of the top "soft" skills that managers look for in employees. But communication will only ever be successful when both the person sending the message and the person receiving it understand the key messages being put across.
In this article and in the video below, we look at how to make your communications foolproof using a seven-step framework known as the Communications Process.