Question

Define and explain basics for listening and active listening process with examples​

Answer 1

Explanation:

Active listening is a skill that can be acquired and developed with practice. ... 'Active listening' means, as its name suggests, actively listening. That is fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker.Active listening requires the listener to fully concentrate, understand, respond and then remember what is being said. You make a conscious effort to hear and understand the complete message being spoken, rather than just passively hearing the message of the speaker.

Active listening techniques include:

Building trust and establishing rapport.

Demonstrating concern.

Paraphrasing to show understanding.

Using nonverbal cues which show understanding such as nodding, eye contact, and leaning forward.

Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank you,” or