Question

define average speed​

Answer 1

Answer:

total distance travelled per total unit of time is known as average speed

Answer 2

$\huge\underline\bold\red{AnswEr}$

• ✓Average speed of answer is defined as the average amount of time it takes for a call center to answer a phone call from a customer.
• ✓ Included in this metric is the time a caller waits in a queue.
• ✓ The time it takes to navigate through an IVR system is not factored in to ASA.