Define knowledge management importance and features
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KM provides knowledge which can be embedded in organisational processes. It makes knowledge available for decision-making purposes. Thus it helps to improve organisational efficiency, resulting in reduced costs and increased profits, for the organisation.
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Knowledge management is important because it boosts the efficiency of an organization's decision-making ability. In making sure that all employees have access to the overall expertise held within the organization, a smarter workforce is built who are more able to make quick, informed decisions that benefit the company.
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