Define Quality control? What are its principles?
Answers
Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QC is similar to, but not identical with, quality assurance (QA).
Principles:
Principles of quality control refer to the various concepts that make up an organization's quality assurance program. Quality assurance programs provide managers and staff with the philosophy, structure and strategies necessary to improve service and product delivery. Many businesses follow established concepts as outlined by quality organizations, such as Six Sigma, Total Quality Management or International Organization for Standardization.
1.customer focus
2.leadership
3.employees
4.system management
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