Question

Define Service Operation. Explain in detail distinctive characteristics of service operations.

Answer 1

Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product.

Simultaneity is one of the basic components for goods and products because of their so called lives. ... Conversely, I say that Intangibility is not only a distinct characteristic of service operations, but also of goods and products as well.

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