Define soft skills and explain how they facilitate communication.
Answers
Explanation:
Soft skills is a term often associated with a person’s "EQ"(Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.
[1] Soft skills complement hard skills which are the occupational requirements of a job and many other activities. They are related to feelings, emotions, insights and(some would say) an’inner knowing’: i.e. they provide an important complement to’hard skills’ and IQ. Soft skills are personal attributes that enhance an individual’s interactions, job performance and career prospects. Unlike hard skills, which are about a person’s skill set and ability to perform a certain type of task or activity, soft skills relate to a person’s ability to interact effectively with coworkers and customers and are broadly applicable both in and outside the workplace. A person’s soft skill EQ is an important part of their individual contribution to the success of an organization.